Frequently Asked Questions
Questions about Kiss My Face, LLC.
- Where are you located?
We are in Gardiner NY at the base of the gunks.
- Do you have a retail store in Gardiner?
No we don't have a store, but we offer all of our products online. Click on the "Shop Online" button in the menu to buy our products, or click on the "Store Locator" button to find a store near you that carries our products.
- Do you test on animals?
Since our humble beginnings on an organic farm in upstate New York, Kiss My Face has not used ingredients that were tested on animals nor tested our finished products on animals.
In November 1996, Steve Byckiewicz and Bob MacLeod (the KISS founders) along with 11 other cosmetics companies participated in a press conference in New York City that launched the Corporate Standard of Compassion for Animals (CSCA). The standard was created by The Coalition for Consumer Information on Cosmetics (CCIC) which consists of 9 animal protection associations - American Antivivisection Society, American Humane Association, Animal Protection Institute, Beauty without Cruelty, Doris Day Animal League, Humane Society of the U.S., In Defense of Animals, New England Antivivisection Society, and PETA. According to their brochure, it is the most rigorous standard for companies to pledge their commitment to no animal testing. By using time-tested ingredients (ones with an established history of safety), diligently reviewing raw material information, and utilizing human volunteers in clinical safety trials, no company need ever test on animals again!
- Do you sponsor or donate to non-profit organizations and how would I submit my request?
We certainly appreciate the efforts of the many non-profit organizations in our country and would love to support all of them. Unfortunately our resources are limited and most of our support goes to organizations that are committed to the environment. We certainly encourage you, however, to submit your request. Please do so by clicking here. We apologize but we are unable to accept such requests over the phone.
Questions about our products
- I am looking for my favorite product that I can't find anymore. Is it discontinued?
We're always tweaking our product line to bring you the best products that nature has to offer. Occasionally we do discontinue products to make room for exciting new ones. Please know that it is never an easy decision to eliminate a product. The following is a list of products that have recently been discontinued:
- Alpha & Aloe Oil Free Moisturizer
- Alpha & Aloe Vanilla Moisturizer
- Gingko & Green Tea Moisturizer
- Citrus Essence Astringent
- Flower Essence Toner
- Big Kiss Bar Soaps
- Romance Shower Gel
- Wake Up Toothpaste
- Women's Toothpaste
- Sanctuary Room Spray
- Are your products noncomedogenic?
This refers to the use of ingredients that can clog pores and cause breakouts. We do not use ingredients that are typically comedogenic like mineral oil, petrolatum, synthetic colors etc.
- What products are appropriate for vegans?
None of our products are tested on animals and nearly all are made without animal ingredients. The following is a list of products that are not appropriate for vegans:
- Olive & Honey Soap (contains Honey)
- Honey & Calendula Moisturizer (contains Honey)
- Scrub/Masque (contains Honey)
- All Night Creme (contains Beeswax)
- Hot Spots (contains Beeswax)
- Organic Lip Balms (contains Beeswax)
- Peaches & Creme 8% AHA- (Contains Lactic Acid)
- 3-Way Color-(contains Beeswax)
- I am gluten intolerant. What products are appropriate for me?
Below is a list of products that do not contain gluten ingredients. However if you have a severe gluten intolerance, please know that we cannot guarantee a lack of cross contamination, as we produce our products in manufacturing facilities where products with gluten are also produced.
- All Olive Bar Soaps
- All Big Kiss Bar Soaps
- Green Tea & Gingko Moisturizer
- Vitamin A&E Moisturizer
- Honey & Calendula Moisturizer
- Peaches & Creme Moisturizer
- Citrus Cleanser
- All Day Creme
- Peaches & Creme for Face and Neck 8% AHA
- Flower Essence Toner
- Citrus Essence Astringent
- All Moisture Soaps
- All Moisture Shaves
- Break Out Botanical Acne Gel
- Cell Mate 15
- Balancing Act Toner
- Eyewitness Eye Repair Cream
- Pore Shrink Cleansing Mask
- Start Up Face Wash
- Shea Soy Facial Cleansing Bar
- Sugar Reef
- Knot Detangler
- All Shower Gels
- After Sun Soother
- Sunless Tanner
- Sunspray SPF 30 -8 oz. Lotion
- Sunspray SPF 30- 4 oz. Oil
- All Tinted Moisturizers
- All Liquid Rock Deodorants
- Sports Complex Foaming Soap
- Suds Bar Soaps
- Hand Cream
- Hand Alert
- Foot Cream
- Foot Scrub
- How can I tell if my product is out of date?
We print a lot # on every product that determines the production date. It usually begins with a K followed by 6 numbers, which are a date in a month, day and year format. Generally, our products have a 3 year plus shelf life.
- Where are your products made?
With the exception of our toothpaste which is made in Italy and our Olive Oil Soap that comes from Greece, all of our products are made in the U.S.
- What is Titanium Dioxide and is it okay to use on children?
Titanium Dioxide is a physical block. It is a mineral and is inert; thus does not cause a reaction or breakout. Titanium Dioxide... in a super fine powder... provides a physical sun block and works by blocking and scattering sunlight rather than absorbing it as the chemical sun screens do. It is safe to use on children.
Minimum suggested age for usage is 6 months. For children younger than 6 months, parents should seek a doctor's opinion.
- How long will the sunscreen last?
The chemical sun blocks we use in our SPF 30 sun screen (and other products) begin to oxidize and breakdown as soon as they are exposed to air. Unopened bottles have a longer shelf life of 3-5 years. Once opened, the shelf life is reduced considerably. We recommend using a new, unopened bottle each season
- What does Saponification mean?
Saponification is the term used for the actual soap-making process. Fat, which in this case is olive oil, needs a catalyst to be made into soap. We use Sodium Hydroxide as the catalyst which converts the oils into soap.
- Is Olive Oil Soap totally natural?
Olive Oil soap is natural, containing no artificial colors and is derived from the saponification of olive oil soap stock using high quality but traditional saponification procedures. As it is well known, the color and odor of pure olive oil varies from harvest to harvest where olive oil trees grow. For this specific reason, it is not possible to have consistency of color and odor of the raw material from which this natural product is derived.
- Do Kiss My Face deodorants contain any aluminum or any form or derivative of aluminum?
We use the naturally occurring mineral Potassium Alum in our deodorants. Although this natural mineral does contain the element Aluminum, it is not in a form that is absorbable by the human body. Most chemical aluminum compounds are in a form that allows the aluminum to become free as a positively charged particle.
Potassium alum molecules have a negative ionic charge, making it unable to pass through the cell wall. THEY ARE NOT ABSORBED. Alum and Aluminum are two different substances, with distinct chemical signatures. They possess different chemical properties which create different chemical attributes.
Questions About Our Ingredients
- What does the word "fragrance" on your label mean?
Fragrance can refer to essential oils, synthetic fragrances or natural fragrances. When properly listed, essential oils are called "fragrance". We primarily use essential oils only. In some of our original products, we use synthetic fragrances or a combination of the two.
- Do your products contain synthetic colors?
No, we do not use any synthetic colors in our products. We use only natural colors like chlorophillin copper complex, mica and mineral oxides.
Questions About Shopping for Our Products
- How do I find your products locally?
If you'd like to purchase your favorite Kiss My Face products locally, you can find many stores in your area that carry our products using our Store Locator. Not all stores carry our complete line, so please call ahead to the store to make certain it carries the products you're interested in purchasing.
- Can I purchase your products online?
Yes. On-line purchases through our website are fulfilled by an independent company. You may purchase our products either through the" Buy Me" buttons found on each product page or by clicking the "Shop Online" button in the menu. You will also find more shopping FAQs there.