Coronavirus Response

KISS MY FACE CORONAVIRUS RESPONSE

For over 35 years, Kiss My Face has done more than pioneer the natural personal care product category. As the world reacts to the global health crisis caused by COVID-19, our focus remains on supporting the health and livelihood of our employees while caring for our customers and communities. 

 

FREQUENTLY ASKED QUESTIONS

Updated May 1st, 2020

Our Customers

Why is my shipment taking longer than usual?

Some customers may experience shipping delays as Kiss My Face is taking extra precautions in our fulfillment centers as we work to help keep our teams safe. We thank you for understanding.

How can I check the status of my order?

Once your order has shipped you can check your order status from the confirmation email with a tracking link  If your order is processing, we are working on it and will ship it as quickly as we can.

Additional Delivery Notes:

  • Free Domestic Shipping is available on all purchases of $50 or more.

How can I make a refund or return?

Purchases made until further notice are not eligible to be returned. To help ensure everyone's safety, we're temporarily not accepting returns. 

If you have any questions, please email us at customerservice@kissmyface.com 

Our Team

How are you keeping your distribution centers safe?

We have increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.

Kiss My Face's response to dealing with the coronavirus (COVID-19) is closely aligned with recommendations outlined by the World Health Organization (WHO) and Centers for Disease Control (CDC), as well as government decisions.

How are you taking care of your teams?

In our distribution centers, our teams are working on an adjusted shift schedule and have implemented a Continued Pay policy.

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