FREQUENTLY ASKED QUESTIONS

Updated May 1st, 2020

Why is my shipment taking longer than usual?

Some customers may experience shipping delays as Kiss My Face is taking extra precautions in our fulfillment centers as we work to help keep our teams safe. We thank you for understanding.

How can I check the status of my order?

Once your order has shipped you can check your order status from the confirmation email with a tracking link  If your order is processing, we are working on it and will ship it as quickly as we can.

How can I make a refund or return?

Purchases made until further notice are not eligible to be returned. To help ensure everyone's safety, we're temporarily not accepting returns. 

If you have any questions, please email us at customerservice@kissmyface.com